Financial Protection
When booking with Rickshaw Travel, your money is safe, as Rickshaw Travel Ltd is a fully licensed and bonded tour operator with an ATOL licence and ABTOT membership.
When you book with us, your contract is with us, not an overseas supplier. We have tour operators liability insurance in place and we are a UK-based and UK-registered company. When deciding who to book with, beware of any holiday or flight providers that do not explicitly provide you with this security.
ATOL
We hold an Air Travel Organisers License (ATOL number 9728) issued by the Civil Aviation Authority (CAA). This means that in the unlikely event of our insolvency, any holiday arrangements made with us in conjunction with flights from the U.K. are 100% protected. As a UK based tour operator we are required by law to hold an ATOL licence.
If Rickshaw Travel were to go out of business this licence will protect our customers from losing money or being stranded abroad so the CAA can give refunds to people who can’t travel and arrange for people abroad to fly home.
But be aware, not all air travel arrangements are ATOL protected. If you build a holiday buying flights and accommodation from different suppliers (a DIY holiday), you may not be protected if things go wrong
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
ABTOT
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Rickshaw Travel Ltd 5501, and in the event of their insolvency, protection is provided for:
- Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Rickshaw TravelLtd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
